Terms of service
INTRODUCTION
This website is run by Luurala. When we mention "Luurala," "we," "us," or "our" throughout the site, it's referring to our company. By visiting our website or making a purchase, you’re agreeing to follow and be bound by the terms, policies, and notices listed below.
These Terms & Conditions cover how you can use our website and services. They apply to everyone who visits, uses, buys from, or contributes content to our site. If you don’t agree with any part of these terms, we recommend you don’t use our website or services.
Any new features, tools, or services added to the site will fall under these Terms as well. Luurala can change or update these Terms at any time by posting changes on this page. If you keep using the website after that, it means you accept those updates.
Our online store is powered by Shopify Inc., which lets us sell our products and services online.
1. ELIGIBILITY & USE OF THE WEBSITE
By using this website, you confirm that you’re of legal age in your country or that you have consent from a guardian for any minors you're supervising to use this site.
You agree not to use our products or services for any illegal or unauthorized activities, and that you’ll comply with all relevant local, national, and international laws.
You must not transmit any harmful software, viruses, or malicious code. Breaking this rule might get your access to our services suspended or terminated immediately.
2. GENERAL TERMS
Luurala has the right to refuse service to anyone at any time, for any reason.
Content you send us (excluding payment info) may go through various networks without encryption to meet technical requirements. But don’t worry—all payment data is securely encrypted during transmission.
You’re not allowed to copy, distribute, resell, or exploit any part of our services or website unless you get our written consent first.
Section titles are just there for clarity and don’t change how you should interpret these Terms.
3. INFORMATION ACCURACY
We aim to provide accurate and current information, but Luurala can't guarantee that all content on this site is complete, current, or free of errors. This information is just for general reference and shouldn’t be the only basis for making decisions.
We may update or change the site content whenever we want, without warning, and we’re not obligated to fix previously published information.
4. CHANGES TO SERVICES & PRICING
Prices and availability for products can change without prior notice.
We reserve the right to modify, suspend, or discontinue any part of the website or our services at any time. Luurala won’t be liable for any changes, interruptions, or discontinuation of services.
5. PRODUCTS & SERVICES
Some products or services may only be available online and in limited quantities, and these items are covered by our Return Policy.
We try hard to display product details and images accurately, but real colors and appearances might vary based on your device.
Luurala may limit how many products you can buy by customer, region, or jurisdiction and can stop offering products at any time without notice.
We don’t guarantee that our products or services will meet your expectations or that all errors will be fixed.
6. ORDERS & ACCOUNT INFORMATION
Luurala can reject, limit, or cancel any order at its discretion, including those that seem to be placed by resellers or distributors.
You agree to provide accurate, complete, and up-to-date billing and account details and to update this information as needed.
You can check our Return Policy for more details.
7. THIRD-PARTY TOOLS
We might offer access to tools or services from third parties. These tools are offered on an "as is" and "as available" basis, without warranties or guarantees.
Luurala isn’t responsible for any issues that come up from your use of third-party tools, which you use at your own risk.
8. EXTERNAL LINKS
Our website may have links to third-party sites. Luurala isn’t responsible for the content, accuracy, or practices of those third-party sites.
Any transactions or interactions with third-party providers are strictly between you and that third party.
9. USER CONTENT & FEEDBACK
By sending us comments, suggestions, or other materials, you give Luurala the right to use, edit, reproduce, and share that content without any compensation.
You agree not to submit content that’s illegal, misleading, offensive, or violates others' rights. You accept all responsibility for the content you submit.
10. PERSONAL DATA
Your personal information is handled according to our Privacy Policy.
11. ERRORS & CORRECTIONS
Sometimes, information on the website might have errors or omissions regarding pricing, descriptions, promotions, or availability. Luurala has the right to correct these issues and cancel orders if necessary, without prior notice.
12. RESTRICTED ACTIVITIES
You can’t use this website or its content for illegal, abusive, misleading, harmful, discriminatory, or malicious purposes, like violating intellectual property rights or trying to bypass security measures.
Violations could result in losing access.
13. DISCLAIMER & LIABILITY LIMITATION
Luurala doesn’t guarantee that you’ll always have uninterrupted, secure, or error-free access to the website.
To the maximum extent allowed by law, Luurala won’t be liable for any losses or damages from your use of the website or services.
14. INDEMNIFICATION
You agree to indemnify and hold Luurala, its affiliates, partners, employees, and service providers harmless from any claims or demands that come from your violation of these Terms or any laws.
15. SEVERABILITY
If any part of these Terms is found to be unenforceable, the rest will still be valid and enforceable.
16. TERMINATION
These Terms stay in effect until you or Luurala decides to terminate them. We can also terminate or suspend access if you violate these Terms.
17. ENTIRE AGREEMENT
These Terms, along with our policies, make up the full agreement between you and Luurala and replace any previous agreements or communications.
18. GOVERNING LAW
These Terms are governed by the laws of Singapore.
19. UPDATES TO TERMS
Luurala may revise these Terms anytime. Continuing to use the website after any changes are posted means you accept the updated Terms.
20. CONTACT DETAILS
Brand: Luurala
Address: 2 Gambas Cres, Singapore 757044
Email: info@luurala.com
Phone: + 6586136130
Warehouse Address
Address: 8400 NW 33rd St, Doral, FL 33122
Customer Service Hours:
Monday–Friday: 9:00 AM – 5:00 PM (SGT)
We aim to respond to all emails within 1–2 business days.