Billing Terms and Conditions

Payment Information

1. Available Payment Options

At Luurala, we offer several safe and reliable payment methods to make checkout quick and easy. The following options are accepted:

Credit and Debit Cards: Visa, MasterCard, American Express
Apple Pay and Google Pay
Bank Transfers (available for bulk or wholesale purchases—please contact us for details)

All payments are processed in Singapore Dollars (SGD).

2. Payment Authorisation

Full payment is required at the time an order is placed.
Orders will not be prepared or shipped until payment has been successfully received.
If a transaction fails or is declined, the order will not be confirmed.

3. Pricing & Currency Details

All product prices on the Luurala website are shown in SGD.
Pricing may be updated or adjusted at any time without prior notice.
Taxes and shipping costs, if applicable, will be calculated during checkout.

4. Payment Security

Luurala uses secure SSL encryption and trusted third-party payment processors to protect customer transactions.
We do not store, save, or have access to your credit card or payment information.

5. Refunds & Disputes

Refunds are issued in accordance with our Return Policy.
Any chargebacks submitted without first contacting us may be disputed.
If you experience a payment-related issue, please reach out to us at info@luurala.com for assistance.

6. Fraud Protection

To protect our customers and business, Luurala reserves the right to review, delay, or cancel any order suspected of fraudulent or unauthorised activity.
Additional verification may be requested for high-value or high-risk transactions.